Municipalities across Greece can issue official documents electronically via the Citizen’s Inbox on gov.gr and the Gov.gr Wallet app, as of today, Wednesday, July 16. This new digital capability is designed to provide citizens with timely, efficient access to important information and relevant notices.
According to a joint announcement by the Ministry of the Interior and the Ministry of Digital Governance, this service is available to citizens who have a valid Tax Identification Number (AFM) and are registered with the National Communication Registry (EMEp – emep.gov.gr).
What the Service Includes
Municipalities can now deliver or notify residents of documents such as excerpts from certified debt lists, individual administrative acts, and mayoral decisions regarding municipal debts. These are sent directly to each citizen’s personal digital inbox.
Notifications are automatically triggered via SMS and email, using the contact details submitted to the national communication registry, along with push notifications through the Gov.gr Wallet app.
The service will initially focus on documents related to municipal debts. However, plans are in place to expand the scope to include other categories of public sector notifications and documents in the near future. Eventually, it is expected to be adopted by additional public administration bodies.
Legal Effect and Proof of Delivery
By law, a document is deemed delivered 10 working days after being uploaded to a citizen’s digital inbox—unless the recipient proves they couldn’t access it due to technical issues or force majeure. Municipalities can issue a certified proof of delivery via gov.gr, detailing the document type, upload and read dates, and secured with a digital seal and verification code.
