The Hellenic Post (ELTA) has announced plans to close 204 of its branches across Greece as part of its “Strategic Reorganization Plan 2023–2027” and an effort to rationalize its network. The move aims to reduce the number of company-owned branches and shift operations to partner-run outlets in certain areas. Closures will primarily affect branches with low commercial activity or overlapping service coverage.
Which Areas Are Affected?
The closures will impact both urban and rural locations, including islands, mountainous regions, and remote areas. Some city branches are also on the list.
What Happens if Your Local Branch Closes?
ELTA assures that service will continue even in the most remote locations. Staff from closing branches will be reassigned to delivery operations. Some branches will operate through partners rather than directly as company-owned outlets. Citizens can expect:
• Service at a nearby branch that remains open.
• Home delivery options for elderly residents or those in isolated areas.
• Access to alternative partner networks or courier services for certain services.
Which Services Will Continue?
All core postal services will remain available, including sending and receiving letters and parcels, bill payments, and pension support (where applicable). ELTA emphasizes its commitment to providing “the best possible service.” However, changes in branch ownership and service methods may lead to new hours, locations, and procedures.
How to Stay Informed
Residents should check whether their local branch is on the closure list, which has already been published. Contact ELTA by phone or online to find out your new service point and whether home delivery is available. Keep records of communications for reference in case of delays or issues.
Potential Challenges
Residents in remote or island areas may face difficulties accessing services. Adjusted hours, longer travel distances, or reliance on appointment-based or partner-run services may be necessary. ELTA has not finalized all partner arrangements in every region, so citizens are advised to confirm details and assert their rights, particularly for universal access services.
Looking Ahead
ELTA plans to retain roughly 282 company-owned branches, with the remainder transitioning to partner operations. Employees from closing branches will be reassigned to more productive roles, such as expanded delivery services. The overarching goal is to streamline operations and reduce financial losses while maintaining essential services.
