Greece has introduced a new digital tool to help citizens report unauthorized use of public spaces in real time. The free mobile application, called MyStreet, is available for Android and iOS devices, including tablets, and aims to improve transparency, strengthen oversight, and encourage public participation in monitoring shared urban areas.
Through the app, users can alert local municipalities to illegal activities such as businesses placing tables, chairs, or merchandise on sidewalks or other public areas without proper authorization. Reports can be submitted anonymously or with the user’s name, and are automatically forwarded to the relevant municipal authorities for review.
How it works
Users can navigate the map within the app using GPS or by scanning a QR code linked to a valid rental agreement for the public space in question. If an active permit exists, it appears on the map with detailed information, including:
- Permit code and location
- Start and end dates
- Business name and type of use (e.g., seating, goods)
- Size in square meters
- Official public record ID number
- Geospatial boundary of the leased area
If the user detects unauthorized use or a violation of the permitted area, they can submit a complaint directly from the app. To prevent misuse, only one report per violation type is allowed per day, per device, and per location. The user must also be physically near the site (within 10 km) to file the report.
When filing, users choose the type of violation, write a short description, and decide whether to submit anonymously or with identification via Greece’s Taxisnet system. Each complaint generates a unique tracking number and timestamp.
The MyStreet platform is linked to the Public Space Registry, managed by each municipality. Designated municipal staff are responsible for investigating reported cases. The app was developed by the Hellenic Space Center and is maintained by the General Secretariat for Information Systems and Digital Governance.
