Greece‘s Prime Minister Kyriakos Mitsotakis is set to unveil a new rating system that will allow citizens to evaluate the performance of public services, in a presentation at the Maximos Mansion, on the morning of Tuesday, May 6.
The evaluation process will be anonymous and voluntary, conducted through regular questionnaires. These will be available to anyone interested in giving feedback on a range of key services provided by the central government, such as the e-EFKA social security platform and public transportation.
The initiative also extends to local government services—covering everything from waste collection and street lighting to public parking and municipal daycare centers.
A wide variety of public institutions and infrastructures will be subject to citizen evaluation, including the Independent Authority for Public Revenue (AADE), the Public Employment Service (DYPA), the Land Registry, urban planning departments, senior citizens’ centers (KAPI), and local recycling and green spaces.
Playgrounds, accessibility provisions for people with disabilities, public schools, community clinics, and even animal welfare measures are also included. Digital services—particularly those offered through the gov.gr platform—will also be assessed, such as e-ticketing for stadiums and the e-paravolo system for online fee payments.
Feedback from citizens will be analyzed across multiple levels: by institution, service, region, municipality, and even down to the postal code. Responses will also be categorized by age group, providing a more nuanced view of how different demographics experience state services.
The overarching aim of this data-driven initiative is to pinpoint areas where services fall short or fail to meet taxpayers’ expectations.
According to government sources, the resulting data will be made publicly available and visualized through interactive maps.
For in-person services, an additional layer of evaluation is planned: once a citizen completes their transaction at a service desk, they will receive an electronic questionnaire via mobile phone, enabling them to rate both the service and the process involved.
