Greece’s Independent Authority for Public Revenue (AADE) is introducing artificial intelligence to speed up the examination of appeals filed by vehicle owners who have been fined after electronic checks identified their vehicles as uninsured.

Under a decision by AADE Governor Giorgos Pitsilis, two new Administrative Audit Offices will be established to handle the appeals. One will operate within the Attica Special Financial Audit Unit and the other within the Special Financial Audits Unit (MEOEL) of Macedonia, both under the Directorate of Special Operations.

AI to assess appeals

The new offices will focus primarily on appeals submitted by vehicle owners whose cars were identified through electronic cross-checks as uninsured and who subsequently face the applicable fines.

The AI system will process the information and supporting documents accompanying each appeal and prepare a reasoned recommendation on whether the request should be accepted or rejected.

The recommendation will include an assessment proposal, a confidence score and an explanation in natural language. The aim is to reduce the time needed to process cases and make the work of inspectors easier.

However, the AI recommendation will not be binding. The competent authority will retain exclusive responsibility for the final decision.

The outcome of each review will be recorded in the Vehicle Cross-Check Management Information System through Greece’s unified government digital portal, gov.gr.

The new offices will also be able to initiate procedures to correct vehicle information in the databases of relevant authorities and, when necessary, forward supporting documents to other agencies.

They will collect statistical data on the number and outcome of appeals, as well as questions submitted by citizens, with the aim of identifying problems and proposing changes to administrative procedures.

Citizen assistance

The two offices will work directly with AADE’s Customer Service Directorate to provide citizens with information about fines, deadlines, and the process for submitting and reviewing appeals, as well as the required supporting documents.

They will also handle specialized or individualized questions concerning uninsured-vehicle cases.

When instructed, the offices will be able to assist with administrative audits conducted by other AADE departments or public-sector bodies, including checks on the completeness, authenticity and legality of documents and supporting materials.

The same decision also expands the geographical reach of Greece’s specialized audit units, allowing them to conduct inspections and investigations anywhere in the country.