Greek lenders are accelerating the use of artificial intelligence to automate customer service, introduce AI agents, and enhance digital banking, while maintaining that human advisors will remain essential for more complex financial decisions

Greece’s digital transition is admirable but at the same time it's leaving older citizens unable to keep up and remain connected.

The success of bank digitization is particularly evident in consumer lending. According to sources, nearly seven out of ten consumer loans granted last year were issued exclusively through banks’ digital channels.

Read the full details of the latest banking fee reforms and ATM changes coming into effect on August 11

According to first-quarter 2025 data from FocusBari, 71% of those over 65 made at least one online purchase in the past six months.